Jan 09 2014

Repair Hard Drive Crashes Without Spending More

In order to repair a hard drive crash without having to spend more, it is important that you research on the internet. There are several computer repair shops that can repair your hard drive efficiently. Their contact details can be obtained via the internet; which is why it is very convenient to find a technician online. It might a little confusing, but it will be easier for you to browse the internet and make comparisons of their services. Different companies have different services or credentials. If you do not compare, you might not be able to receive the best services for repair hard drive crash. Thus, do not make a decision right away if you are unsure with the company that you are transacting.

Furthermore, you can seek help from online forum sites. These sites allow you to post queries on potential computer technicians for hard drives. You just have to wait for the replies of forum site subscribers so that you can identify the right opinions. If this does not help, you can read company reviews like this one and get feedback from previous customers. It is certainly important to consider these reviews so you can distinguish the best services for repair hard drive crash.

Prevent Severe Hard Drive Damage

It often happens that a person is peacefully surfing on internet, watching a video, or playing a game on a computer that works well, when it suddenly stops working. If you try to turn it off and on again, but it doesn’t react, you can really fall into a panic feeling but maybe a hard drive has been damaged and you will have to wait a while until a company can fix that broken hard drive. But what actually affects damaging a hard drive? And, what is even more important, how can a physical damage on a hard drive be prevented?

Here is some solid advice for preventing the damage. First of all, a computer needs ventilation, so the back side of PC should be clear so the air can flow easily. Also, computers are super “smart” and can work more things at the same time, but running too many programs at the same time can physically damage your PC and you will actually harm it. The next step will then be asking yourself how to fix broken hard drive but we know it is better to prevent than to repair. Then, computer should not come near water because it has electricity inside so that can be pretty dangerous if you pour coffee over the PC.

Sep 22 2013

Help Desk Software And End User Advantages

hdsuaWhen you have some enquiries or complaints to make to a company, you might have a level of urgency which therefore demands fast feedback. Usually, such communication is directed to the help desk. If a company invests time and resources in handling the issues that customers and clients need help with, there are several advantages to be reaped. These are not only seen on the side of a company which benefits from an improved reputation, but by the customers too. Many people know very well the frustrations that can be experienced in the event that they try to look for assistance from a company’s customer care staff.

Help desk software will make it possible for a customer to get his inquiries responded to in a timely manner. This is because there is little room for ignoring or losing any communication from customers. The system of handling such information is centralised an organised in a manner that leaves no room for inefficiency. Moreover, the software makes it possible for the matters raised by a customer to be forwarded to the right personnel to handle it; this is in the event that the representative who receives it does not have the capacity to respond to it. Help desk software also make it possible to make up follow-ups on your enquiries. Using the ticketing system, you will not have to lodge a new complaint every time you get in touch with the customer care staffs.

Need For Help Desk Software

A company usually needs to have an efficient means of handling any issues that may be raised by its customers. The help desk exists to receive any requests for information, complaints and several other enquiries that customers and other stakeholders might have. Of course, these people usually expect feedback from the company’s customer care representatives. The traditional help desk has had to grapple with many challenges mainly because of confusion. Some products succeed and can be huge for service levels. When the staffs working there receive faxes, phone calls, email messages and even physically-lodged enquiries, there is great room for some customers to be ignored or forgotten.

The help desk software has greatly revolutionised the functionality and efficiency of the help desk. This software strives at making the help desk an organised place of handling enquiries and complaints. This is because it gives a centralised system of receiving and responding to such matters. In the event that a customer care personnel does not have the ability to handle a given complaint or piece of enquiry, he can promptly refer it to other levels of the management. The help desk software also avails the ticketing system. This is crucial for those instances when a customer is told to give a few days for a conclusive response to his issues to be given.

Mar 22 2013

Android And Flash – Can’t We Just Be Friends?

I never really expected to be somebody that you would call a tablet geek. I frankly thought that apples were probably going to be a waste of time and that the PC was still want to be king for a period of time. I think I was alone here, as there were quite a few experts that said the same thing.

I never really thought that I would be a tablet owner, but then I received one for Christmas from a friend of mine and I immediately took to it.

I can say that I am a gadget guy, and obviously the fact that I started with a high-end tablet like the Asus Transformer Infinity, meant that I would either sink or swim right away. There would be no opportunity for me to complain about the technology, or the lack of hardware power, because really this is one of the best tablets you can buy right now. What’s more, the fact that you can use a keyboard is a huge plus for me. I will say that the keyboard itself is a bit of a piece of junk, but it does provide battery life and actually makes this a usable device. Very usable, in fact; I use it for reading books and when I’m cooking in order to read recipes, as well as to play a lot of the games that are available. I certainly won’t be talking about the IPad, of course, but that’s because I never really had any time for Apple products because I feel as if they are a lot of hype and mostly junk.

flash-androidBut Android is actually a phenomenal ecosystem as far as programmers are concerned. As a user, I’ve always been very impressed with the fact that most Android software is actually either cheap or free. Those are two characteristics that make the platform very attractive for almost anyone. So it really was a surprise for me that Adobe stopped supporting Android when it comes to Flash. I understand that they already have a number of platforms that they are dealing with, but I would imagine that Windows probably takes the lion’s share of resources that they have right now. There certainly are no lack of updates to the Windows platform, as evidenced by the fact that every time I turn on my PC, I am automatically told that there is a new update. It seems like there’s a new update every couple weeks, if not days. I really wonder just how many holes and garbage are in the new Flash program, because it seems like they just can’t stop patching it.

But to stop updating Flash for Android really makes no sense. I don’t think you have to be a crystal ball reader in order to figure out that Android is probably going to be a competitor to Windows very soon. In fact, I know a lot of people who simply will not bother buying PCs anymore simply because they just don’t feel the need to. The software has fallen behind hardware so much that if you have a PC from 2007, you are probably still okay.

This all means that Adobe is probably just not thinking about the future. I had to side load a version of Flash onto my tablet (it’s Jelly Bean), and it works fine, so it made me realize that it’s not as if this plug-in does not work anymore. It feels to me more like Adobe just got lazy and decided that they did not want to support this platform anymore. Unfortunately, so many major outlets are using this in order to broadcast video and other things. I wish that they would wake up because it all seems very nonsensical.

At this point, I’m starting to realize exactly why Apple has avoided adding Flash to any of their extremely popular products. Yes, it is quite obvious that they have a competitor in QuickTime (although not much of a competitor if you ask me), but just dealing with Adobe’s hierarchy must be a huge bitch.

That’s a real shame, because this company used to be something important. Now it’s just collecting royalties on software that really haven’t had any new features for the past five years.


Feb 27 2013

A Neat Story About A Data Recovery Company

Unless you’ve been living under a rock for the past 10 years or are one of those grandmothers who have never seen or used a computer in your life, you probably have had some kind of issue with either a file or a hard drive at least once. You may have had a blue screen, or a clicking hard drive (which after some research I have found people actually call the “click of death”), or some kind of loss in which you really couldn’t get anything back.

Me. If I was a blond. And a woman. And had a particularly large mouth, apparently.

Me. If I was a blond. And a woman. And had a particularly large mouth, apparently.

I was one of the lucky ones for quite a long time. In fact, I think I never had a lost file in all 15 years of me using PCs. Do I think it has something to do with the fact that I’ve always used Fujitsu laptops? Uh, probably not. I have read a lot of bad reviews of Fujitsu laptops that had me sometimes even reconsidering the fact that I own one. But, I will say the fact that they also manufacture  their own hard drives has got to mean something as far as overall consistentcy. At least, this is my theory, of which I have very little proof :)

Well, all that changed a couple of months ago when I was working on a paper for a company that I was doing consultancy for. Naturally, the thing was due only a couple of days before my hard drive finally up and crashed, and I was absolutely freaking out. Money was pretty tight at the time, and I assumed that I would probably be doomed here.

Anyway, after freaking out for a while and doing some searches on the Internet for the absolute most perfect data recovery software that has ever been created that can somehow recover files from a hard drive that is a brick, I finally chilled a little bit. Decided to weigh my options. I did a couple searches and decided to contact a company called Hard Drive Recovery Group. The guy I talked to was actually pretty cool and I’m surprised at how well he was able to diagnose the problem with my hard drive over the phone. I was calmed down right away because I could tell that he was an expert immeidately. I don’t typically deal very much in terms of IDE or SATA, so the whole thing, needless to say, impressed me a lot. Hardware has never really been my game, let’s say.

He said that it was likely that I would need clean room data recovery in order to get all my files back. I told him about my money situation and he told me that it would be a problem at all. He said that the recession had been difficult for quite a few people, and that many of his customers were actually paying him just downpayments. He said they actually set up a financing option for people who were having difficulties. This probably makes a lot of sense as I know actually a lot of people who ended up underwater because of their mortgage. But for a company to actually care enough about their customers to offer a specific financing option for a service as archaic as hard drive recovery really made me feel good about humanity.

All right, so I’m still a bitter old grump. But after getting all of my files back immediately (They basically just put your files in a secure place on their server and allow you to download it immediately, then ship you the data on a brand-new SSD drive. Wow.), I was able to finish the job and finally get paid.

The financing option was something that I really didn’t have to use, thankfully, because everything worked out really well.

I certainly wish all businesses were like this, but I understand that it is cold hard world. But every once in a while, it’s good to know that there are good people out there competing in what can often be a rough environment.

I think it is important to think about these things once in a while. You know, just think about it.

Jan 10 2013

Flash Love – Nostalgia Time

I’ve always had a soft spot for Macromedia Flash. As one of the first members of the press to review the original version of the product, then called FutureSplash Animator 1.0, I feel as if I’ve watched it grow up.

Back in its infancy, when it was developed and marketed by a small company called FutureWave Software Inc., I thought it was more than just a cute kid. This wasn’t just another animated GIF maker: It was a cel-based tool that created streaming animations for the Web and multimedia, and it was fairly full-featured for such a young product.

Several months later, at the January 1997 Macworld Expo, I was searching for the FutureWave booth. I found it – finally – hidden away in the budget booth section of San Francisco’s Moscone Center. Twenty-four hours later, it was gone, and so was FutureWave. The company’s executives reappeared in the giant Macromedia Inc. booth, which was heavy with large signs trumpeting its latest product – something called Flash.

You could say the program was moving up in the world, but I feared for its safety.

I’ve seen too many companies snap up young products and then either spoil them with more features than they can handle, give them only limited attention (anyone remember Macromedia’s xRes?) or completely neglect them (Macromedia’s Deck, or Quark’s mTropolis). Would Macromedia be able to give FutureSplash – er, Flash – the attention it needed to develop into a mature product? At the same time, I knew that FutureWave didn’t have the resources to get its promising product in front of the buying public, while Macromedia could, if it wanted to.

In time, I was relieved to discover that my fears were unfounded. Macromedia has made all the right moves with its acquisition of Flash. It didn’t clutter it with lots of useless or unfocused features. Instead, it released a new version  that made the product better – with sound support, better color features and a clearer focus. But more important, Macromedia put some sorely needed money behind the product – and got it noticed.

Since Flash 2 was introduced, the number of Flash-enhanced Web sites has grown dramatically. Macromedia, which uses Flash prominently on its own Web site, led the way, showing by example what Flash could bring to a static site. Corporate and entertainment sites followed in adopting it. By adding Flash to the Shockwave family of dynamic media plug-ins, Macromedia also gave it some key brand recognition (although Shockwave’s many variations confuse some users who still associate it with just Director). Macromedia’s partnership with RealNetworks Inc. to create RealFlash was yet another wise and successful move.

So when I recently learned of the forthcoming Flash 3.0 and Macromedia’s plans to make the Flash file format an open standard, I felt something close to pride. I had my misgivings at first, but I have to say that Flash’s new parents have raised it well.

Dec 22 2012

Flash – The Origin

(I’m not always a huge proponent of looking back, especially when it comes to computer programs and platforms, but this is an interesting classic article from Computer Shopper touting the “great strides” of the original Macromedia Flash. Here we are, some 15 years later, and it’s still kicking. Something you really can’t say about many languages of the tech bubble era…)

Increasingly, the most attractive way to publish your multimedia is via the Internet or a corporate intranet. It saves the cost of burning and distributing CDs; it lets you update the product on a continuous basis; and you can be sure of an audience as large as you want–global, if necessary. Because plain HTML delivers static content, however, developers are always on the lookout for “active Web” tools that paint motion and sound–in a word, multimedia–onto the Web.

There are a variety of ways to create active Web content, most of which involve plug-ins. The ruling plug-in is Macromedia’s Shockwave, which has quickly become a standard for multimedia playback on the Web. Like other multimedia formats, Shockwave’s player is distributed free for download.

As might be expected, Macromedia Director movies can be easily “shocked”; in fact, Director is one of the major products used to create Shockwave presentations. Unfortunately, Director 5 cannot save files in Shockwave format. Instead, you’ll need to visit the Macromedia Web site and download Afterburner for Director, which compresses your movie and saves it in Shockwave format. Director 6, which will have been released by press time, will include lots of new Shockwave features. Instead of adding Shockwave via a separate app, version 6 will let you play and test Shockwave movies from within Director, and you’ll get the advantage of Shockwave’s smaller file size in all Director productions. Best of all, this new version will support streaming Shockwave, so surfers will no longer have to suffer through a 500K Shockwave download before viewing it.

macrom-flashFlash, another new active Web tool from Macromedia, is beginning to get a lot of attention. Formerly called FutureSplash Animator, Flash is a vector-drawing program that creates compact, interactive animations using its own plug-in. Flash has been used extensively on the Web on many high-profile sites (Microsoft uses Flash on MSN at www.msn.com) due in part to the simple authoring environment it provides. You can download a 30-day trial version of Flash, complete with tutorials and examples, at www.macromedia.com or buy it from Macromedia for $249 list.

Progressive Networks (www.realaudio.com) has long been a pioneer in this field with its RealAudio suite of applications. Now, the company has upped the stakes by releasing RealVideo as well–a real-time, streaming video player that lets you view full-motion video over the Internet, even at 28.8Kbps. The basic RealPlayer (which plays both video and audio-only broadcasts) is free to download; an enhanced version, which costs $29.95, features improved quality, a scanning feature similar to that on car radios, and preset “channel” buttons.

Hot on RealVideo’s heels, both VDO Live Video Player and Vivo Active Player (www.vivo.com) let you view live as well as on-demand streaming video. You can download either of these programs–as a Netscape plug-in or ActiveX Control–free from their respective Web sites.